1. Introduction

• This Vendor Privacy Policy explains how the Marketplace collects, uses, stores, shares, and protects vendor information in compliance with applicable laws of the People’s Republic of Bangladesh.
• By registering as a vendor on the platform, you agree to the collection and use of information in accordance with this policy.

2. Applicable Laws (Bangladesh)

• This policy is governed by and aligned with:

• Consumer Rights Protection Act, 2009
• Digital Commerce Guidelines (Bangladesh)
• Information and Communication Technology (ICT) Act
• Applicable Cyber and Data Protection regulations

3. Information We Collect from Vendors

• We may collect the following types of information:

A. Business & Identity Information

• Vendor name (individual or business)
• National ID / Passport (if required)
• Trade License
• TIN / BIN (if applicable)
• Business address and contact details

B. Account Information

• Username and password (encrypted)
• Email address
• Phone number
• Login activity and IP address

C. Financial Information

• Bank account details
• Mobile financial service numbers (bKash, Nagad, Rocket)
• Payment and payout history

D. Transaction & Performance Data

• Product listings
• Order history
• Cancellation and return data
• Ratings and reviews
• SLA and performance metrics

4. How We Use Vendor Information

• Vendor data is used for:

• Account creation and verification
• Order processing and fulfillment
• Payment settlement and reconciliation
• Performance monitoring and SLA enforcement
• Customer dispute resolution
• Legal and regulatory compliance
• Platform improvement and analytics

5. Data Sharing & Disclosure

• We may share vendor information with:

• Customers (limited to order-related details)
• Courier and logistics partners
• Payment gateways and banks
• Government or regulatory authorities (when legally required)
• Internal teams for operations and compliance

• We do not sell vendor personal data to third parties.

6. Customer Data Protection

• Vendors may access customer data only for order fulfillment purposes.

• Vendors must not:
• Store customer data outside the platform
• Share customer information with third parties
• Use customer data for marketing without consent
• Misuse of customer data may lead to account termination and legal action.

7. Data Storage & Security

• Vendor data is stored on secure servers with restricted access.

• We use:
• Encryption
• Firewalls
• Access control mechanisms
• Vendors are responsible for maintaining the confidentiality of their login credentials.

8. Data Retention

• Vendor data is retained as long as:

• The vendor account is active, or
• Required by law or regulatory obligations
• After account termination, data may be retained for:
• Legal compliance
• Financial reconciliation
• Fraud prevention

9. Vendor Rights

• Vendors have the right to:

• Access their personal and business information
• Request correction of inaccurate data
• Request account deactivation (subject to pending obligations)
• Raise privacy-related complaints or concerns
• Requests may be subject to verification and legal limitations.

10. Cookies & Tracking Technologies

• The platform may use cookies and similar technologies to:

• Improve user experience
• Monitor platform performance
• Prevent fraud
• Vendors may manage cookie preferences via browser settings.

11. Third-Party Services

• The platform may integrate third-party services such as:

• Payment gateways
• Courier services
• Analytics tools
• These third parties are governed by their own privacy policies, and the marketplace is not responsible for their data practices.

12. Breach Notification

• In the event of a data breach that may affect vendor information:

• The marketplace will take immediate corrective actions
• Vendors will be notified as required by applicable law

13. Policy Updates

• This Vendor Privacy Policy may be updated from time to time.
• Updates will be communicated via email or vendor dashboard.
• Continued use of the platform constitutes acceptance of the updated policy.

14. Limitation of Liability

• The marketplace shall not be liable for data breaches caused by:

• Vendor negligence
• Weak passwords
• Unauthorized sharing of login credentials

15. Governing Law & Jurisdiction

• This policy shall be governed by the laws of the People’s Republic of Bangladesh, and any disputes shall be subject to the jurisdiction of Bangladeshi courts.

16. Acceptance

• By registering as a vendor, you confirm that:

• You have read and understood this Privacy Policy
• You agree to the collection and use of your data as described
• You will comply with all data protection obligations