1. Purpose

• This policy defines the subscription plans, membership fees, benefits, payment terms, and conditions applicable to vendors operating on the Marketplace platform in Bangladesh.
• The objective is to:
• Maintain platform quality
• Offer fair access to vendors of all sizes
• Support sustainable marketplace operations

2. Vendor Subscription Requirement

• All vendors must select a subscription or membership plan to sell on the platform.

• Subscription plans may vary based on:

• Vendor size
• Product category
• Sales volume
• The marketplace reserves the right to modify or introduce new plans.

3. Subscription Plans (Sample Structure)

A. Free / Starter Plan

• Monthly Fee: BDT 0
• Suitable for: New or small vendors
• Features:
• Limited product listings (e.g., up to 20 products)
• Standard commission rates
• Basic seller dashboard access
• Standard customer support
• Limitations:
• Lower search visibility
• No access to premium promotions

B. Standard Vendor Plan

• Monthly Fee: BDT 500 – 1,000
• Features
• Higher product listing limit (e.g., up to 100 products)
• Reduced commission rate
• Priority customer support
• Participation in platform campaigns
• Access to sales analytics

C. Premium / Business Vendor Plan

• Monthly Fee: BDT 2,000 – 5,000
• Features:
• Unlimited or high-volume product listings
• Lowest commission rates
• Featured vendor badge
• Top search visibility
• Dedicated account support
• Early access to new features

4. Payment Terms

• Subscription fees are payable monthly, quarterly, or annually, depending on the plan.

• Fees must be paid in advance.

• Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank transfer
• Card payments (if supported)

5. Non-Payment Consequences

• Failure to pay subscription fees may result in:

• Temporary listing suspension
• Reduced visibility
• Account suspension after notice
• Repeated non-payment may lead to account termination.

6. Refund Policy

• Subscription fees are non-refundable, except:

• Duplicate payments
• Platform technical errors
• No refunds for unused subscription periods.

7. Upgrade, Downgrade & Cancellation

• Vendors may upgrade or downgrade plans at any time.
• Upgrades take effect immediately after payment.
• Downgrades take effect from the next billing cycle.
• Vendors may cancel subscriptions subject to:
• Completion of pending orders
• Clearance of dues or penalties

8. Taxes & Legal Compliance (Bangladesh)

• Subscription fees may be subject to VAT as per Bangladesh government regulations.
• Vendors are responsible for:
• VAT registration (if applicable)
• Tax compliance related to their business

9. Promotional Offers & Discounts

• The marketplace may offer:

• Introductory discounts
• Festival or campaign offers
• Limited-time free upgrades
• Such offers are time-bound and non-transferable.

10. Subscription Fee Adjustments

• The marketplace reserves the right to:

• Change subscription fees
• Modify plan benefits
• Vendors will be notified at least 15–30 days in advance.

11. Termination Due to Policy Violations

• Subscription fees will not be refunded if the vendor account is terminated due to:

• SLA breaches
• Fraud
• Legal violations
• Policy abuse

12. Governing Law

• This policy is governed by the laws of the People’s Republic of Bangladesh, including:

• Consumer Rights Protection Act, 2009
• Digital Commerce Guidelines

13. Acceptance

• By subscribing to a membership plan, the vendor confirms that:

• They understand the subscription fees and benefits
• They agree to all platform policies
• Fees are payable as per the selected plan